Privacy Policy

1. Introduction

Casa Vertiente Hotel & Casino ("we", "our", "us"), operating under the domain casavertiente.cl, is committed to protecting the privacy and personal data of all guests and website visitors. This Privacy Policy is prepared in accordance with Chilean Law No. 19.628 on the Protection of Private Life and applicable international privacy standards.

By visiting our website or making a reservation, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Information: Full name, date of birth, nationality, passport or ID number (required at check-in under Chilean hospitality law).
• Contact Information: Email address, telephone number, postal address.
• Reservation Data: Stay dates, suite preferences, dining reservations, spa bookings, special requests, and payment details (processed by PCI-DSS certified third parties).
• Usage Data: IP address, browser type, pages visited, and session duration, collected via cookies and analytics platforms.
• On-Property Data: CCTV footage in public areas, casino lounge entry records (age verification), and guest service logs.

3. How We Use Your Information

• Confirming and managing your reservation and stay.
• Providing personalised concierge and guest services.
• Sending reservation confirmations, pre-arrival information, and post-stay communications.
• Complying with Chilean legal obligations, including guest registration.
• Improving our website, services, and guest experience through analytics.
• Maintaining the safety and security of our guests and property.

4. Cookies

Our website uses cookies to improve your browsing experience. Categories include Necessary, Analytics, Marketing, and Functional cookies — each explained in our Cookie Settings panel (accessible via our website footer at any time).

5. Sharing Your Information

We do not sell personal data. We may share information with: payment processors and booking technology providers; SERNATUR and other regulatory bodies as required by Chilean law; and emergency services in situations involving safety risk.

6. Data Retention

Guest registration records are retained for a minimum of 5 years per Chilean hospitality regulations. Marketing preferences data is retained until you withdraw consent. All other data is held only as long as necessary for the purpose for which it was collected.

7. Your Rights

Under Chilean Law No. 19.628, you have the right to: access your personal data; request correction of inaccurate information; request deletion where data is no longer necessary; object to certain processing; and withdraw marketing consent at any time. Contact us at [email protected] to exercise these rights.

8. Security

We employ industry-standard security measures including SSL/TLS encryption, restricted access controls, and regular security audits. Payment data is never stored on our servers.

9. Changes to This Policy

We may update this policy periodically. The "Last Updated" date reflects the most recent revision. Continued use of our services constitutes acceptance.

10. Contact

Privacy enquiries: [email protected] | Calle Templeman 848, Cerro Alegre, Valparaíso, Chile | +56 32 291 4400