Terms & Conditions

1. Acceptance of Terms

By accessing casavertiente.cl or making a reservation at Casa Vertiente Hotel & Casino ("the Hotel"), you agree to these Terms and Conditions — a legally binding agreement under the laws of the Republic of Chile.

2. Reservations

All reservations are subject to availability and confirmed only upon written acknowledgement from us and receipt of any required deposit. You must be 18+ to make a reservation. The name on the reservation must match a valid government-issued photo ID presented at check-in. Rates are per suite per night and subject to Chilean IVA (VAT) and applicable service charges unless stated otherwise.

3. Payment

• A 30% deposit secures reservations made more than 30 days in advance.
• Full payment is required for reservations within 14 days of arrival.
• Accepted methods: Visa, Mastercard, American Express, and bank transfer.
• A credit card pre-authorisation for incidentals is taken at check-in and released within 7 business days of departure.

4. Check-In & Check-Out

Check-in: from 3:00 PM. Check-out: by 12:00 PM. Late check-out after 3:00 PM is charged at 50% of the nightly rate. Chilean law requires all guests to present valid photo ID at check-in.

5. Guest Conduct

Casa Vertiente is a heritage property committed to providing an exceptional, peaceful environment for all guests. We ask that guests observe quiet hours between 11:00 PM and 7:00 AM, respect the hotel's historic interiors and artworks, and dress smartly in the restaurant and casino lounge. The Hotel reserves the right to remove guests whose conduct is disruptive or inappropriate, without refund of prepaid amounts.

6. El Naipe Casino Lounge

• Licensed under Chilean Gambling Law No. 19.995 and subsequent regulations.
• Access restricted to hotel guests aged 18 and over. Valid ID required at entry.
• Operating hours: Friday to Sunday, 20:00–03:00.
• The Hotel does not accept responsibility for financial losses in the Casino Lounge.
• Casino winnings are subject to applicable Chilean taxation.
• Responsible gambling resources are available on request.

7. Damage & Liability

Guests are financially responsible for damage to hotel property, artworks, or furnishings caused during their stay. Costs will be charged to the card on file. The Hotel is not liable for loss of personal belongings unless caused by proven hotel negligence. Travel insurance is strongly recommended.

8. Force Majeure

Casa Vertiente shall not be liable for failure or delay caused by events beyond its reasonable control, including natural disasters, government restrictions, public health emergencies, or infrastructure failures. In such circumstances, we will endeavour to offer alternative dates or a credit for a future stay.

9. Governing Law

These terms are governed by the laws of the Republic of Chile. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Región de Valparaíso, Chile.

10. Contact

Legal enquiries: [email protected] | +56 32 291 4400